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Contacting the Ministry of Business, Innovation & Employment

General enquiries

Ministry of Business, Innovation & Employment
P.O. Box 3705
Wellington, New Zealand
Telephone +64 4 915 4400
Fax +64 4 915 4015

For general queries on employment relations, pay, holidays and health & safety

Search our FAQs or call our Contact Centre on 0800 20 90 20 during business hours. Business hours are 8.30am - 5.00pm Monday to Friday excluding public holidays. If calling from overseas call +64 9 969 2950.

For general queries on immigration

Immigration New Zealand
Telephone 0508 558 855 (within New Zealand but outside Auckland), or 09 914 4100 (from within Auckland)
Online enquiries

For media queries

This email and telephone number is for enquiries from the media only for general enquiries refer to contact details above.

Please email our media desk.
Media phone: 027 442 2141

Email Format

If you know the name of the person you wish to contact, you can email them at:
firstname.lastname@dol.govt.nz

Feedback

The Department of Labour welcomes suggestions to help us improve our services. If you are dissatisfied with the service you have received, we would like to know. Provide feedback if you would like to make a complaint about our service delivery. Your complaint will be acknowledged promptly within three working days of its receipt.

Feedback about service received in relation to immigration matters should be addressed to Immigration New Zealand.

Call recording

All telephone calls to 0800 20 90 20 are recorded to help us to improve the quality of our customer service and to ensure that the information we provide to our customers is consistent and accurate. Records of all calls are held securely by the Department of Labour. You can ask for access to the recording of your call by writing to us at PO Box 105-183 Auckland Central. You will need to clearly identify who you are and your contact details, and provide us the exact details of the day and time of your call, and the phone number you called from. Recordings are held for a maximum of three months, the Department of Labour cannot respond to requests made more than three months after the original call. If you have any privacy queries or concerns please contact us.

General Email Addresses