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Full list of case studies

Workplace productivity in practice

Below are a selection of case studies of a variety of New Zealand organisations in the private sector, not-for-profit organisations and the State Sector who have made great strides in increasing their productivity.

You can either read the case studies here or watch the DVDs by clicking on the respective case study in the table below. Each case study identifies a productivity challenge to the organisation and the way they achieved improved productivity including key lessons learned which may be used for your workplace.

To order your free copy of The Workplace Productivity Starter Kit visit our online ordering system.

MANUFACTURING

Company

Industry

Main Drivers

Key Lessons

Furnware

Furniture Designer

  • Encouraging Innovation and the Use of Technology

Be prepared to invest time in knowing what your market is and what your customers want

Cottonsoft

Tissue Manufacturer

  • Investing in People and Skills

Investing in new technologies, such as automation, is not about losing staff, but rather about getting the most out of human resources available

Goodtime Food Company

Producer and Distributor of Fresh Pies

  • Creating Productive Workplace Cultures

Staff are often the best people to identify improvements in workplace practices

MaintainNZ

Training Services

  • Investing in People and Skills
  • Networking and Collaboration

Success is possible through shared agenda and joint
commitment from partners

Rotaform

Plastic Manufacturer

  • Investing in People Skills

Improved literacy boosts morale, teamwork and workplace communication

SERVICE

Company

Industry

Main Drivers

Key Learnings

Coll Electrical

Electrical Engineering

  • Building Leadership and Management Capability

Good leadership involves delegating work and responsibilities to staff at many levels. This reduces pressure on management and allows for better decision-making and management procedures

Information Tools Limited

Database and Software Programme Developer

  • Creating Productive Workplace Cultures

Employment practices that are family-friendly and recognise the needs of different cultures are an important part of recruiting and retaining staff in a globally competitive labour market

James Cook Hotel

Hospitality

  • Creating Productive Workplace Cultures
  • Networking and Collaboration
  • Measuring What Matters

Teams work best with a shared sense of purpose and people develop cohesion when they can have fun and feel valued

Paewai Mullins Shearing

Shearing Contractors

  • Building Leadership and Management Capability
  • Creating Productive Workplace Cultures

Succession planning is crucial for developing and training future leaders in an organisation

Toll Tranz Link

Freight Forwarding Business

  • Building Leadership and Management Capability
  • Encouraging Innovation and the Use of Technology
  • Investing in People and their Skills

Management commitment is essential to workforce Up-skilling

Kapiti Island Alive

Tourism

  • Investing in People and their Skills

Providing training and career opportunities helps attract and retain staff

Not For Profit

Company

Industry

Main Drivers

Key Learnings

Auckland City Mission

Community Support

  • Organising Work
  • Measuring What Matters

Clear and succinct reporting systems provide benchmarks for performance and improvement

Outward Bound

Personal and Social Development

  • Investing in People and their Skills

Although there are times for autonomous decision-making, a more consultative approach is likely to be more effective in building team commitment and enhancing productivity

Switzer Home

Rest Home

  • Building Leadership and Management Capability
  • Creating Productive Workplace Cultures
  • Organising Work
  • Networking and Collaboration

Enabling staff to participate in decision-making builds commitment to policies and practices

State Sector

Organisation

Services

Main Drivers

Key Learnings

Accident Compensation Corporation (ACC)

ACC manages New Zealand’s accident compensation scheme

  • Building Leadership and Management Capability
  • Creating Productive Workplace Cultures
  • Investing in People and Skills

Employees and managers working together to identify solutions that meet the organisation’s objectives and individual’s needs

Inland Revenue (IR)

Collecting revenue to meet New Zealand’s public service and infrastructure needs

  • Encouraging Innovation and the Use of Technology
  • Networking and Collaboration

Organisational and managerial commitment is important for ensuring the trust and freedom to generate innovation

Department of Labour - Health and Safety Inspectorate

Provides Information and guidance to assist businesses and workers to have healthy, safe and productive workplaces

  • Building Leadership and Management Capability
  • Encouraging Innovation and the Use of Technology
  • Investing in People and Skills

Technology and up-skilling of staff go hand in hand – requiring holistic thinking around training and implementation

Department of Labour – Immigration Contact Centre

Grants visas and permits to people entering New Zealand and provides advice on New Zealand’s immigration policies and procedures

  • Building Leadership and Management Capability
  • Creating Productive Workplace Cultures
  • Investing in People and Skills

Be flexible in objectives and the direction of an initiative as this can change through the life of a project