10. Statement of Objectives and Service Performance

THIS SECTION PROVIDES SUMMARIES, FOR THE YEAR ENDED 30 JUNE 2009, THE ACTUAL PERFORMANCE OF THE DEPARTMENT OF LABOUR AGAINST THE PERFORMANCE STANDARDS SET OUT IN THE STATEMENTS OF FORECAST SERVICE PERFORMANCE IN THE INFORMATION SUPPORTING THE ESTIMATES FOR THE FOUR VOTES THE DEPARTMENT IS RESPONSIBLE FOR.

Performance is assessed for the output classes defined for appropriation purposes under the Public Finance Act 1989. For each output class, actual performance can be measured against the following criteria:

• Cost - budget expenditure attributable to the output class
• Quality - measures of quality including peer reviews and the level of satisfaction with the Department's services
• Quantity - indicators of the number of outputs to be produced
• Timeliness - scheduled delivery times for outputs.

In this section, similar outputs are grouped into output classes within each of the four Votes: Labour, Immigration, Employment and ACC. There is no simple one-to-one relationship between the Votes and output classes, and the Intermediate Outcomes and key areas of focus associated with them. Each Vote and output class may have contributed to more than one Intermediate Outcome. The Intermediate Outcomes and key areas of focus that a particular output class contributed to are listed under each Vote in this part of the Annual Report.

• Vote Labour
• Vote Immigration
• Vote Employment
• Vote ACC